HMD Global denies the Nokia 7 Plus data leak allegations

In the image HMD Global explained the privacy of Nokia 7 Plus users

Recently you may have seen some of major tech media sites reported that “Nokia 7 Plus is sending out users data to the servers in China”. The maker of Nokia smartphones, HMD Global has quickly responded on the issue. HMD has denied the Nokia 7 Plus data leak allegations. They have published a new article on Nokia.com/Phones where they have shared the complete details regarding these false allegations.

The article starts with “HMD Global takes the privacy and security of its consumers seriously”. Further they explains why HMD stores your data. Also they have explained the reason behind the recent Nokia 7 Plus data leak allegations.

Here’s what HMD Global says on the complete issue & what was actually happened :

We have looked deeply into the case at hand and can confirm that no personally identifiable information has been shared with any third party. We have analysed the case at hand and have found that our device activation client meant for our China variant was mistakenly included in the software package of a single batch of Nokia 7 Plus phones. Due to this mistake, these devices were erroneously trying to send device activation data to a third party server. However, such data was never processed, and no person could have been identified based on this data. To be clear, no personally identifiable information has been shared with any third party.

Further HMD confirms that the error has been already fixed in February 2019 by switching the client to the right country variant :

This error has already been identified and fixed in February 2019 by switching the client to the right country variant. All affected devices have received this fix and nearly all devices have already installed it.

Also read : Nokia TA-1188 spotted at EEC Certification, another unknown Nokia?

What HMD says regarding the data sharing of other Nokia smartphones :

There is also some speculation about other Nokia phones sharing similar data with third-party servers. We can confirm that this is incorrect speculation and no Nokia phones are impacted. All device data of Nokia Phones other than the China variant is stored at HMD Global’s servers in Singapore provided by Amazon Web Services. HMD Global takes the security and privacy of its consumers seriously and complies with all applicable privacy laws.

Why do HMD Global collect the data from your phone? Here’s answer from HMD :

We collect data from devices for two primary reasons:

  • Activating device warranty: When the device is taken into use for the first time, it sends data to our servers. This data helps us activate warranty on the device.
  • Improve user satisfaction: In case you choose to participate in the User Experience Program, we collect device satisfaction feedback and diagnostics data from your Nokia phone. This helps us to enhance our products and services based on your feedback.

Also read : Nokia 9 PureView is coming to India, teased by Nokia Mobile

Here’s how to check if your Nokia 7 Plus has received the fix or not :

  • Go to Settings > System > About Phone > Scroll down to “Build Number”
  • If your phone shows “00WW_3_39B_SP03” or “00WW_3_22C_SP05” as the “Build number”, you have already installed the fix on your Nokia 7 Plus.
  • If your phone is not showing either of the above, don’t worry, you can always request the latest approved build by following these steps:
  • Go to “Settings” > “System” > “Advanced” > “System Update” > “Check for Update”

If you want to read the complete article by HMD Global, you can read it by clicking here

So, what do you think about these recent allegations regarding Nokia 7 Plus? We would love to hear your thoughts. Our comments section is always open for you.

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